Privacy Policy

Who we are

Hearing Minds is a mental wellness counseling platform. In this policy, Hearing Minds, we, us, and our refer to the Hearing Minds team. If you have questions about this policy or your personal information, contact us at support@hearingminds.com.

Information we collect

• Account information: your name and email address.
• Profile photo: the image you choose to upload to your account.
• Health-related information: your mood entries and journal entries.
• Chat messages: the messages you exchange with counselors or support.
• Session booking details: the counselor, date, time, and status of your sessions.
• Payment records: the amount and status our team records when a session payment is settled.
• Push notification tokens: the device token used to send you reminders and alerts.
• Crash and diagnostic logs: technical information collected when the app reports an error.

How we use your information

• Provide and maintain the Hearing Minds service.
• Connect clients with counselors.
• Schedule sessions and send reminders.
• Keep the platform safe, including moderation and handling reports.
• Provide customer support and respond to your requests.

How we share information

We share personal information only with service providers that help us run the platform, and only for the purposes described in this policy:

• Supabase: database, authentication, and file storage.
• Expo push service: delivery of push notifications.
• Sentry: crash and error reporting.

We do not sell your personal information.

Data retention

• Chat messages are automatically deleted 3 days after they are sent.
• Cancelled sessions are purged 30 days after cancellation.
• Other personal information is kept until you delete your account, unless we are required to keep it for a longer period by law.

Account deletion

You can request deletion of your account and personal information at any time. Visit our account deletion page to submit a request from the web, or delete your account inside the app from Profile, then Delete Account. When your account is deleted, your profile, sessions, mood entries, journal entries, chat messages, availability slots, reviews, and notification preferences are removed.

Your choices and rights

• Access: request a copy of the personal information we hold about you.
• Correction: update your name, profile photo, and account details.
• Deletion: request deletion of your account and personal information.
• Notifications: change your reminder preferences in the app or in your device settings.

Security

We use industry-standard measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Hearing Minds service is intended for users who are 18 years or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the app.

Contact us

Questions about this policy or your data? Email us at support@hearingminds.com.